Refund and Returns Policy

Easy and Hassle-Free Refunds and Returns

Thank you for shopping with Ozfinds.com.au

We hope you are delighted with your purchase. However, if you are not completely satisfied, we are here to help.

Returns

  1. Eligibility for Returns

    • Items must be unused and in the same condition that you received them.
    • Items must be in the original packaging.
    • Proof of purchase or receipt is required.
  2. Return Time Frame

    • You have 7 days to return an item from the date you received it.

Refunds

  1. Processing Refunds

    • Once we receive your item, we will inspect it and notify you that we have received your returned item.
    • We will immediately notify you of the status of your refund after inspecting the item.
  2. Refund Approval

    • If your return is approved, we will initiate a refund to your original method of payment.
    • You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Shipping

  1. Return Shipping Costs

    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
    • If you receive a refund, the cost of return shipping will be deducted from your refund.
  2. Lost or Damaged Returns

    • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Exchanges

  1. Defective or Damaged Items
    • If you need to exchange an item for the same item due to a defect or damage, please contact us at office@ozfinds.com.au 

Contact Us

If you have any questions on how to return your item to us, please contact us at office@ozfinds.com.au

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